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Navient Customer Service

About Navient Corporation

If we talk about student loan then the most majority of loan borrowers take on federal student loans and if you are in this filed then you will know the Navient Corporation.

Basically, in 2014 Sallie Mae formed two separate entities, in which there is a Sallie Mae Bank and second is Navient. In these 6 years, Navient Corporation has provided its services to more than 6.1 million federal student loan borrowers and include in top authorities of a student loan servicer.

They provide many products and services like asset management, business processing solutions to healthcare, education and government clients at the state, federal and local levels.

Navient is the best federal student loan servicer and you can easily contact them. They communicate through by phone number, email, text and fax messages, social media, website, and other ways.

 

Navient Phone Number & Customer Service

Navient Corporation provided many numbers and contact ways to different-different criteria, which are as follows –

#1 U.S. Department of Education Student Loans

Phone Number :

  • Toll-free number: 800-722-1300 (if the number did not work then use international number)
  • International number: 317-806-0580
  • TDD: 877-713-3833

Office Hours:

  • Monday: 8 am – 9 pm
  • Thursday: 8 am – 9 pm
  • Wednesday: 8 am – 9 pm
  • Tuesday: 8 am – 9 pm
  • Friday: 8 am – 8 pm

Fax Number:

  • Fax: 866-266-0178
  • International Fax: 001-570-706-8563

Payment:

Navient – U.S. Department of Education Loan Servicing
P.O. Box 4450
Portland, OR 97208-4450

 

#2 FFELP and HEAL Student Loans

Phone Number:

  • Call us toll-free number: 888-272-5543
  • TDD: 877-713-3833

Hours:

  • Monday: 8 am – 9 pm
  • Thursday: 8 am – 9 pm
  • Wednesday: 8 am – 9 pm
  • Tuesday: 8 am – 9 pm
  • Friday: 8 am – 8 pm

Fax Number:

  • Fax: 800-848-1949
  • International Fax: 001-570-821-6585

Loan Payments:

Navient
P.O. Box 9533
Wilkes-Barre, PA 18773-9533

 

#3 Private Student Loans

Phone Number & Hours:

  • Toll-free number: 888-272-5543
  • TDD: 877-713-3833
  • Monday to Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

Fax Number & Loan Payment Address:

  • Fax: 800-443-9723
  • International Fax: 001-317-841-1713
  • Loan Payments:
    Navient
    P.O. Box 9000
    Wilkes-Barre, PA 18773-9000

 

#5 For Military Service Members

  • Toll-free number: 855-284-4879
  • TDD: 877-713-3833
  • International: 001-888-272-5543 or 001-317-570-7397 (charges apply)
  • Hours: Monday to Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET
  • Fax: 800-848-1949
  • International Fax: 001-317-578-6700

 

Navient Email, Live Chat, Address, and Social Support

Email & Chat:

  • Navient does not offer customer support through live chat and email addresses.

Official Website :

  • Navient Website Address: https://navient.com/

Headquarter Address:

Social Media Support:

  • Facebook Page – https://www.facebook.com/Navient
  • Twitter Page – https://twitter.com/Navient
  • Linkedin Page – https://www.linkedin.com/company/Navient
  • Medium Page – https://medium.com/@Navient
  • YouTube Page – https://www.youtube.com/user/navientsocial

 

Navient Complains & Solution

If Navient Corporation is your loan servicer then you may have to face some problems like –

  1. Customer Service.
  2. Payment Process.
  3. Communication Gap.
  4. Billing and Collection Issues.

Some other consumers have different types of problems with Navient. So if you want to the solution then select your servicer and lender after full research and for now, you can complain here –

  • https://feedback.studentaid.ed.gov/s/?language=en_US
  • https://www.consumerfinance.gov/complaint/

Customer Reviews

A review is the most important thing for any product and service. And if we talk about Navient Corporation Servicer, then it’s review is good, everywhere it is rated more than 3.1/5 stars which means that consumer experience is very good. So if you are thinking of going with Navient, then do good research again, so you can avoid further problems.

 

Frequently Asked Questions (FAQ)

Q.1 How to chack Navient taxes and interest rates?

Ans: For Navient taxes and interest rates information then go on this link – https://navient.com/in-repayment/taxes-and-interest

Q.2 How to get my student loans forgiven?

Ans: There is four-way to get your federal student loans forgiven –

  • Get a public school teaching job in a low-income area.
  • Set your Income-Based Repayment Plan.
  • Become a public servant or get a non-profit job.
  • Join the Army/military.

 

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